Privacy and Cookie Policy (Updated)

At EcoMatcher we understand that the security of your personal data is important. That’s why we have taken a holistic approach towards security and privacy by safeguarding the confidentiality, integrity and availability of your data in our systems and networks. This Privacy and Cookie Policy (the “Policy”) is for all users, and takes into account the enhanced data protection rights required by the EU General Data Protection Regulation (GDPR) that has become effective May 25, 2018 for all EU-resident users. We, EcoMatcher Ltd, a Hong Kong company, explain in this Policy how we collect, process and/or use information that we receive via our website, emails we send, and mobile applications (collectively, the “Platform”) that link to this Policy, as amended from time to time.


Information We Collect


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, social media links or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, share trees using TreeTracker or enter information on our site.


How We Use Information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:


  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To share with recipients of trees; when you adopt and give trees using our website, some information, including but not limited to, your (company) name, website and social media links, will become visible to the recipients of the trees and whomever they share this with through social media or other means.


How We Protect Your Information?


An external PCI compliant payment gateway handles all Credit Card transactions. At the moment of writing this is PayPal. This may change in the future. All financial transactions are processed through a gateway provider and are not stored or processed on our servers. EcoMatcher’s platform uses a three-pronged approach of people, processes and technology from day one. This approach ensures that your online activities are both secure and optimized for user experience. All of our cyber security controls, policies and procedures are periodically audited to ensure that we are at the forefront of the cyber risks landscape. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We do not allow unauthorised access to these customer accounts to ensure that they are kept private and confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We use regular Malware Scanning. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information, to maintain the safety of your personal information.


Cookie Policy


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. We use cookies to:


  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.


How We Work With Third-Parties


We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


How Long We Keep Your Personal Information


We keep your personal information only so long as we need it to provide the Platform to you and fulfill the purposes described in this Policy.


Contact Us


If you have any questions or suggestions regarding this Policy, please contact us here.

EcoMatcher Ltd | Paris 1 C | 41 Conduit Road | Hong Kong